Shipping & Returns

Shipping

• We ship to all addresses in Australia. Every order is sent directly from our warehouse in Bali.
• Standard shipping is a flat $10.95 (AUD) anywhere in Australia.
• Free standard shipping when you buy 2 or more pairs of flip flops or sandals, and on orders over $70.
• Orders ship within 1–2 business days. Delivery takes 5–8 business days to NSW, ACT, VIC, QLD, SA and TAS, and 6–10 business days to WA and NT.
• All prices are in Australian dollars (AUD) and are the total you pay for your items. No GST is charged, because we ship from Bali and are not registered for GST in Australia.

Returns & exchanges

Email indo@indosole.com within 30 days of delivery with your order number before sending anything back. We will reply with our Australian return address and instructions.

• Change of mind, wrong size or colour: unworn items in their original packaging can be returned to our return address in Australia. Your return stays within Australia, so you only pay domestic postage. For an exchange, we ship the new pair once your return has arrived (subject to stock); shipping for the new pair is also at your cost.
• Faulty or wrong item: email us photos of the problem. We will send you return instructions and cover the return shipping. Once we have received and checked the item, we will replace it or refund you in full.
• Once we have received and checked your return, we refund the purchase price to your original payment method. Please allow up to 10 business days for the refund to appear.

Warranty

• We offer a 1-year warranty on any product defect or issue related to the product or its construction. Email photos of the defect and a short note to indo@indosole.com.
• Our warranty comes in addition to your rights under the Australian Consumer Law.

Questions? Send us an email at indo@indosole.com.