FREQUENTLY ASKED QUESTIONS

Footbed: 30% Natural Rubber, 30% Recycled EVA, 40% Recycled EVA

Sole: 40% Recycled Tyre or Recycled Sneaker Soles, 20% Natural Rubber, 20% Synthetic Rubber, 10% bonding agent

Straps: 100% Recycled PU, 100% Recycled Webbing, 100% Recycled Cotton (Pable), or Natural Rattan Weaves by Handep

NO, the soles of our sandals are made of recycled tyres but there is no toxic content. The part containing tyres are also not in direct contact with the skin. The sole touches the ground and underfoot is a soft and comfortable footbed made of natural rubber. All of our products have passed safety and health standards.

Indosoles are proudly made in Indonesia! We use high-quality natural and recycled materials which are locally sourced in Indonesia. Each pair is assembled with care and feature a hand sewn upper and our signature recycled tyre soles.

YES. Indosoles are 100% waterproof and made to get wet and withstand nature's elements. Our signature tyre tread bottoms even offer superior grip on slick and muddy surfaces.

Not only is our use of recycled tyre soles beneficial for the environment, but it also creates the most durable sandal sole out there. Combine this with our natural rubber footbeds and durable Vegan ENVRO Fibre, you get a Sandal that will last many seasons. To ensure defects don't hinder performance, we offer a one year warranty on any product defects.

We would love to hear from you! You can apply to become an Indosole stockist here: Become a stockist

Indosoles are made for hot days, the beach and an Australian summer. Like any footwear with a natural rubber footbed, they shouldn't be left sitting in direct sun for hours at a time, or in a hot car or on a dashboard. Long, direct exposure can cause the footbed to warp or shrink.

Most Indosole sandals are machine washable. Avoid putting them in the dryer!

You may also wash by hand with soap and water and some say that using vinegar or other natural additives will help to reset any smelly sandals :)

The price you see is the total you pay for your items. All prices are in Australian dollars (AUD) and no GST is charged, because we ship from Bali and are not registered for GST in Australia. Shipping is shown at checkout.

Changed your mind? Unworn items in their original packaging can be returned within 30 days of delivery. Email indo@indosole.com with your order number first and we will send you our Australian return address and instructions. Your return stays within Australia, so you only pay domestic postage. Once we have received and checked your return, we refund the purchase price to your original payment method.

Received a faulty or wrong item? Email us photos of the problem. We send you return instructions and cover the return shipping, then replace it or refund you in full.

Need a different size or colour? Email indo@indosole.com within 30 days of delivery with your order number and the size or colour you need. We will send you our Australian return address. Send the unworn pair in its original packaging to that address; we ship the new pair once your return has arrived (subject to stock). Return postage and shipping for the new pair are at your own cost.

Yes. We offer a 1-year warranty on any product defect or issue related to the product or its construction. To make a warranty claim, email photos of the defect and a short note to indo@indosole.com.

This warranty comes in addition to your rights under the Australian Consumer Law.

Standard shipping is a flat $10.95 anywhere in Australia. Free shipping on 2+ pairs of thongs or sandals, and on orders over $70.

This store ships to all addresses in Australia. Every order is sent directly from our warehouse in Bali.

We usually ship your order from our warehouse in Bali within 1–2 business days. Delivery in Australia takes 5–8 business days (WA and NT: 6–10 business days).

We are currently building our network of Australian stockists. Until then, you can shop the full range right here in our online store.

Interested in stocking Indosole? Apply to become a stockist