FAQ
Do you offer a warranty?
Yes. We provide a 1-year warranty for any manufacturing defects or construction issues.
To submit a claim: Email photos and a note describing the issue to indo@indosole.com
This warranty comes in addition to your rights under the Australian Consumer Law.
What is your return & exchange policy?
Email indo@indosole.com within 30 days of delivery with your order number before sending anything back. We will send you our Australian return address.
Change of mind, wrong size or colour: unworn items in their original packaging can be returned to our return address in Australia. Return postage within Australia is at your own cost. For an exchange, shipping for the new pair is also at your cost.
Faulty or wrong item: email us photos of the problem. We send you return instructions and cover the return shipping. Once we have received and checked the item, we replace it or refund you in full.
How much does shipping cost?
Flat $10.95 shipping across Australia. Free shipping on 2+ pairs of thongs or sandals, or on orders over $70.
All prices are in AUD
Where do you ship to?
We ship to all addresses in Australia. Every order is sent directly from our warehouse in Bali. Shipping rates are calculated at checkout.
How long will it take to receive my order?
Orders ship from our warehouse in Bali within 1–2 business days
Delivery in Australia: 5–8 business days (WA and NT: 6–10)